This month we would like to recognize Terra Lewis, the Assistant General Manager at the Holiday Inn Express Hilton Head Island for demonstrating Aileron’s core value of “Passionate”. Terra’s dedication and exemplary service were recently highlighted by a guest comment that truly showcases her commitment to our hotel’s standards and values.
A recent guest reached out regarding a third party reservation issue they were having. Although Terra was not able to directly cancel the reservation, she demonstrated exceptional professionalism and a genuine willingness to assist. Her supportive and proactive approach not only helped the guest resolve their issue but also significantly impacted their perception of our hotel.
The guest’s feedback praised Terra for her above-and-beyond attitude, emphasizing that her care and attention convinced them of the high standards we uphold. Terra’s ability to turn a potentially negative experience into a positive one is a testament to her unwavering dedication and passion for her role.
Terra’s contributions extend beyond this single interaction. She consistently embodies the values of our hotel, providing outstanding service and support to both guests and team members alike. Her passion for her job and her commitment to excellence make her an invaluable asset to our team. Her exceptional service and dedication to our guests exemplify the standard of care we strive to achieve and set a shining example for us all.
